Support

SCOPE

Support falls under one of two categories:

When you customize or edit the look of the theme, you've created a custom theme that is no longer ours, and that we can't support.

We love helping our customers! We want to make setting up your food blog as simple as possible, which is why we've put thousands of hours into developing our tutorials, and refining our setup for ease-of-use.

We continue to add more every week based on what our customers need help with.

1. Check out the tutorials first, to see if your question has already been answered. Start in the tutorials for your theme, then try the general tutorials
2. Try Google'ing - if the question isn't theme-specific, it's probably a WordPress or Genesis, or plugin issue that has been answered already somewhere
3. If you're not seeing changes you're making on your site (especially if you just updated your theme), you need to clear your cache - this is not theme related
4. If your issue remains unresolved, reach out to us with a support ticket below so that we can update our tutorials

We aim to answer all tickets within 1 business day.

Scope

Support is offered for setting our themes up like the demo sites.

We do not offer support for customizations to the themes, or third party plugins and services.

Presales

If you have presales questions that aren't answered on these pages:

• Feast Plugin
• Feast+
• Getting Started
• Compatibility

Then feel free to email [email protected] and make sure to include your current site URL.

Billing

If you have billing questions that don't involve site support, feel free to email [email protected] from the email you signed up and paid from.

Tutorials

Need help with setting up the Feast Plugin? We offer White Glove setup services for the Feast Plugin