Feast Design Co. has a no-refunds policy, for any reasons.
We've been challenged on this before and will explain why, so that it's 100% clear.
Target market
This brings up a point about who we want to do business with, and that is exclusively people that follow through when they commit to something.
If you're the type of person who agrees to a transaction and then tries to weasel out of it, then you need to look elsewhere, right now.
We are not the type company that you want to business with, and you're not the type of customer that we want.
This is because dealing with this type of personality detracts from focusing on serving our customer base. It's an unnecessary and wasteful distraction from serving our target market.
Fairness
Breaking these rules just for you is unfair to all of our other clients.
If I break this rule, why would I not break every other rule? Why would I bother writing anything if I'm not serious about it? And if I go around breaking every principle I put out, how long will I last, as people stop trusting me?
It's morally unjustifiable to publicly state no refunds, and make exceptions for just some people.
Purchases are legally binding contracts
You've entered into a legally binding purchase contract and I expect it to be upheld.
I was raised to follow through on my commitments, every business I've ever dealt with has held me to my commitments, and my customers expect me to follow through on my commitments.
More than simply legal commitments, it's a matter of only committing to things that you are able and willing to follow through on, and being held accountable for that.
Priorities
Our priorities are the customers who pay us for our products and services.
By definition, users who ask for refunds aren't paying us and aren't our customers.
Having to deal with refunds takes time and effort, which detracts from servicing our customers.