Feast Design Co. has a no-refunds policy, for any reasons.
We've been challenged on this before and will explain why, so that it's 100% clear.
Priorities
Our priorities are the customers who pay us for our products and services.
By definition, users who ask for refunds aren't paying us and aren't our customers.
Having to deal with refunds takes time and effort away from servicing our customers, who appreciate that we're not wasting time with tire kickers.
Target market
This brings up a point about who we want to do business with, and that is exclusively people that follow through when they commit to something.
We work with people who take personal accountability, and don't try to blame others when they can't follow through on something.
Dealing with this type of personality detracts from serving our target market.
Our setup has been used by thousands of sites, and have laid the foundation for recipe sites doing over $100,000 per year. It is easily worth 10x what we charge in saved time, development costs and headaches.
Fairness
Breaking these rules just for you is unfair to all of our other clients.
If I break this rule, why would I not break every other rule? Why would I bother writing anything if I'm not serious about it? And if I go around breaking every principle I put out, how long will I last, as people stop trusting me?
It's morally unjustifiable to publicly state no refunds, and make exceptions for just some people.
Purchases are legally binding contracts
You've entered into a legally binding purchase contract and I expect it to be upheld.
I was raised to follow through on my commitments, every business I've ever dealt with has held me to my commitments, and my customers expect me to follow through on my commitments.
More than simply legal commitments, it's a matter of only committing to things that you are able and willing to follow through on, and being held accountable for that.