Support

We now have easier support tickets built into the Feast Plugin! Simply log into your sites WordPress admin and go to the Feast Plugin.

We love helping our customers! We want to make setting up your food blog as simple as possible, which is why we've put hundreds of hours into developing our tutorials, and continue to add more every week based on what our customers need help with.

1. Check out the tutorials first, to see if your question has already been answered. Start in the tutorials for your theme, then try the general tutorials
2. Try Google'ing - if the question isn't theme-specific, it's probably a WordPress or Genesis, or plugin issue that has been answered already somewhere
3. If you're not seeing changes you're making on your site (especially if you just updated your theme), you need to clear your cache - this is not theme related
4. If your issue remains unresolved, reach out to us with a support ticket below so that we can update our tutorials

Please keep in mind that support tickets takes resources away from updating the themes and implementing new features, which benefit you directly as well as thousands of other food bloggers. Reach out if you're stuck on something (or need guidance), but use your discretion.

Tutorials

Need help with setting up the Feast Plugin? We offer White Glove setup services for the Feast Plugin

Submit Support Request

Please familiarize yourself with theme support vs. customizations - we don't offer support for customizations.

Have you ruled out plugin conflicts? *

• Yes
• No

The #1 reason that some of the theme features do not work is due to plugin conflicts. See this plugin audit and how to troubleshoot a plugin conflict before submitting a support ticket.

Have you cleared your cache? *

• Yes
• No

When performing updates and changes, caching at the hosting, plugin and CDN (eg. cloudflare) level often requires manual actions, before you can see your changes. This is ESPECIALLY true after updating a theme. These are not theme related. Make sure you have fully flushed all caches before submitting a support ticket.

Have you disabled minification *

• Yes
• No

CSS minification makes it impossible for us to troubleshoot issues. Have you disabled CSS minification?

Name *

First

Last

Email *

Live Website / URL *

This must be a live version of the site showing the issue. You must not have your site "maintenance" mode or "launch" your website (opens in new window).

Where did you purchase your theme? *

• FeastDesignCo.com
• Studiopress.com

Theme invoice (receipt) *

Click or drag a file to this area to upload.

This must be a theme invoice from FeastDesignCo.(opens in new window) or Studiopress.

Which theme are you using? *Foodie Pro with Feast PluginFoodie Pro Classic (no Feast Plugin)Brunch Pro with Feast PluginBrunch Pro Classic (no Feast Plugin)Cook'd Pro with Feast PluginCook'd Pro Classic (no Feast Plugin)Cravings Pro with Feast PluginCravings Pro Classic (no Feast Plugin)Seasoned Pro with Feast PluginSeasoned Pro Classic (no Feast Plugin)

Theme version *

You can find your version number by going to Dashboard > Appearance > Themes > Theme Details.
You can find the latest version on your downloads page at FeastDesignCo.com (opens in new window) or Studiopress.com.
See the theme install instructions for installation (opens in new window).

Do you have the Jetpack plugin installed? *

• Yes
• No

Jetpack causes a wide range of issues and we don't offer support if Jetpack is installed.

What do you need help with? *

• My account or bill
• Technical issue
• How do I...?
• Paid customization

Support is here to get you set up like the demo sites. All customizations beyond the demo sites are paid.

Hosting company *

eg. BigScoots

Details *

Please tell us about what you need in as much detail as you can -- browser and operating system you are using, steps you’ve already taken to troubleshoot the issue, what outcome you'd like, etc.
The better quality information you provide, the better quality response you'll get.

Screenshot (optional, but recommended)

Click or drag a file to this area to upload.

This helps you communicate what the issue is. jpg/png format please.

Do you have the Feast Plugin? *

• Yes
• No

We may be able to resolve this issue through the Feast Plugin (opens in new window).

Submit

Support is offered for customers who've purchased our premium WordPress themes for their self-hosted wordpress.org blogs. We can help troubleshoot issues or point you in the direction of a tutorial or how-to.