Feast Design Co.

WordPress Themes for Food & Lifestyle Bloggers

Feast Design Co. » Support

Support

We love helping our customers! We want to make setting up your food blog as simple as possible, which is why we’ve put hundreds of hours into developing our tutorials, and continue to add more every week based on what our customers need help with.

  1. Check out the tutorials first, to see if your question has already been answered. Start in the tutorials for your theme, then try the general tutorials
  2. Try Google’ing – if the question isn’t theme-specific, it’s probably a WordPress or Genesis, or plugin issue that has been answered already somewhere
  3. If your issue remains unresolved, reach out to us with a support ticket below so that we can update our tutorials

Please keep in mind that support tickets takes resources away from updating the themes and implementing new features, which benefit you directly as well as thousands of other food bloggers. Reach out if you’re stuck on something (or need guidance), but use your discretion.

Note: If you’re not seeing changes you’re making showing up on your site, there’s a 90% chance that you need to clear your cache.

Tutorials

Need help with installation? We offer two budget-friendly packages to get you on your way to blogging in 48 hours or less.

Submit Support Request

Please familiarize yourself with theme support vs. customizations – we don’t offer support for customizations.

  • The #1 reason that some of the theme features do not work is due to plugin conflicts. Here's a helpful guide for how to rule out a plugin conflict with our themes.
    Rule out a plugin conflict before submitting a ticket
    We can't stress enough that ruling out a plugin conflict should be your first step in troubleshooting any issue.
  • When performing updates and changes, caching at the hosting, plugin and CDN (eg. cloudflare) level often requires manual actions, before you can see your changes. This is ESPECIALLY true after updating a theme. These are not theme related. Make sure you have fully flushed all caches before submitting a support ticket.
  • We can't troubleshoot things we can't see. Your site must be live.
  • CSS minification makes it impossible for us to troubleshoot issues. Have you disabled CSS minification?
  • This must be a live version of the site showing the issue. There's no need to have your site in "maintenance" or "launch" your website - these are myths.
  • This must be the theme receipt from FeastDesignCo. or Studiopress.
    PDF or jpg/png please.
    Accepted file types: jpg, png, gif, pdf, jpeg.
  • You can find your version number by going to Dashboard > Appearance > Themes > Theme Details.
    You can find the latest version on your member page at FeastDesignCo.com or Studiopress.com.
    For instruction on how to install, please see the FAQ.
  • Jetpack causes a wide range of issues, and is not *really* compatible with self-hosted Wordpress.
  • Please tell us about what you need in as much detail as you can -- browser and operating system you are using, steps you’ve already taken to troubleshoot the issue, what outcome you'd like, etc.
    The more information you provide, the better we're able to help.
  • jpg/png format please.
    Accepted file types: jpg, gif, png, jpeg.
  • We may be able to resolve this issue through the Feast Plugin.

Support is offered for customers who’ve purchased our premium WordPress themes for their self-hosted wordpress.org blogs. We can help troubleshoot issues or point you in the direction of a tutorial or how-to.

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